Select the day below to view the agenda.

  • Tuesday19/09/2017
  • Wednesday20/09/2017
  • Thursday21/09/2016
11:00 AM

Mary Winspear Golf Tournament PRO AM

7:00 PM

Welcome Reception

Welcome Reception at Victoria Distillers, Sidney


7:00 PM-9:00 PM
7:30 am

Buffet Breakfast

8:30 am

Opening Remarks

Charlie White Theatre - MWC


8:30 am-9:00 am
9:00 am

Opening Keynote

Charlie White Theatre Destinations BC Presentation


9:00 am-10:00 am
10:00 am

Networking Break

Located in the foyer


10:00 am-10:30 am
10:30am

Workshop - Activity Room 2

Social Media Workshop Presented by Catherine Janes. Consider this: In our quickly changing social media landscape, word-of-mouth referrals and recommendations are the most powerful marketing tools in the travel industry. Catherine Janes from Destination British Columbia will provide an overview of Destination BC’s social media strategy and highlight how destinations and businesses can aligning with them. In this session, participants will learn social media best practices, new trends, and tips on leveraging social media channels and tactics for their business.


10:30am-12:00pm
10:30am

Workshop - Activity Room 3

Defining the "X" for (Generation) Y and Z Workshop Presented by Tahira Endean and Erin Bishop As Millennials flood into the workforce, a whole new set of challenges and strengths come along with them. Seeing meaning and finding purpose are 2 drivers of this new generation but how do we inspire them and bring out the best for our businesses? Join us as we explore the ins and outs of the young employees of today; how to avoid pitfalls and adjust our approach to harness their multitasking, tech-savvy, creative and adapatable energy.


10:30am-12:00pm
10:30am

Workshop - Activity Room 4

Succession Planning Workshop Presented by David Knapp-Fisher. It’s a fact: Employees that feel engaged, inspired and part of something bigger have better job retention, customer engagement and succession management than those who don’t.
Successful companies understand this; in fact they actively work to inspire their people to develop skills and traits that support them not just in the workplace, but also in life.
These companies understand that a people-centered workplace fosters loyalty by providing the tools, guidance and knowledge high-functioning individuals need to create real results both personally, and professionally.
This approach challenges both companies and people to reach farther, thereby setting them up for all around success today, and in the future.
This interactive workshop helps participants learn the importance of creating trust and loyalty with their people, and tools to put immediately put this idea into action.
In 90 minutes we’ll cover:
• How to Hire the Right People
• Inspiring Staff for Long Term Retention
• Team Building 101
• Succession Planning


10:30am-12:00pm
10:30 am

Workshop - Bodine Hall

Crisis Management Workshop Presented by Jenn Houtby-Ferguson. Crises happen. And usually when we least expect it. As tourism professionals we obsess over details and yet too often fail to plan for the unthinkable. In this age of information, social media and reputation management are key competencies for venues, operators and entire destinations. The future of your business will be determined by the effectiveness of your crisis response. From food poisoning to rogue employees, how do you insulate your business/destination reputation during a crisis? Where are the risks? This eye opening session will help you be best, at planning for the worst.

Take Aways:
• It happened to them – could it happen to you?
• How to quickly spot a brewing crisis before its trending
• Be ready: how to create critical incident protocols
• Communication complication: regain control of your message
• Strategies: to manage your event/company brand
• Harness the power of social media: before, during and after a crisis


10:30 am-12:00 pm
12:00 pm

buffet BBQ lunch

Located in the Bodine Family Hall


12:00 pm-1:00 pm
1:00 pm

- Town Hall open discussion lead by a facilitator

Bodine Family Hall


1:00 pm-1:45 pm
2:30 pm

Afternoon Activities:

Whale & Wildlife Whale Tour @ $50.00/pp
Guided kayak or canoe tour @ $28.00/pp
Experience the Shaw Centre @ Complimentary
Victoria Distillers Tour & Tasting @ Complimentary. 30 minute tours will be offered between 2:00-5:00pm Topu


2:30 pm-4:30 pm
6:00 pm

Awards Gala at MWC

An evening to recognize and celebrate amongst colleagues in the tourism and hospitality industry on Vancouver Island


6:00 pm-9:30 pm
7:30 am

Buffet Breakfast

8:30 am

Opening Remarks

Dave Petryk, Tourism Vancouver Island CEO, Charlie White Theatre


8:30 am-9:00 am
9:00 am

Opening Keynote

Lucas Aykroyd Charlie White Theatre - MWC


9:00 am-10:00 am
10:00 am

Networking Break

Located in the foyer


10:00 am-10:30 am
10:30 am

Workshops

Social Media Workshop

Working with Millennials Workshop

Succession Planning Workshop

Crisis ManagementWorkshop


10:30 am-12:00 pm
12:00 pm

AGM


12:00 pm-12:30 pm